Please Note: The views expressed in this diatribe do not reflect those of Blockbuster Canada Ltd. or it's subsidiaries. They are solely the views of the author and maybe one or two other people who have held a similar job.
This does not apply to every customer.
There are some who are great, some who are okay and some who know exactly what they want, don't say anything to you and leave the store quickly. We love them.
As for the rest of the lot... pffffft!
We have to say something to you when you come through the door or else we get in shit. You saying "Hi" and thinking it's the funniest, most original thing ever is a bad way to start.
It's not a fast food joint. You don't come up to the counter, tell us what movies you want and then stand there expecting us to get them for you. Do you go to the grocery store and hand some clerk your list while they run the aisles for you? Go look for your own shitty movies douchebag!
And another thing - the movies are in alphabetical order (roughly) so it's not rocket science... all you need to do is take 4 seconds to look. Recite the alphabet to yourself if it helps.
It's a real easy system. There is the coverbox with all the pretty pictures and words then stacks of the movie for you to rent. Which one do you think you bring to the counter?
Don't come in and ask me to recommend a movie when you've already watched 95% of the movies we're schilling. You saying, "Seen that" over and over drives me bonkers and not just because it's grammatically incorrect either.
I personally do not own Blockbuster Video, nor am I the person who called your house or sent you the Collections Letter. Just remember that next time you want to go on an obscenities-laced yelling spree 'kay?
While we're on the subject - if you don't want us calling you and you don't want to get sent to collections... BRING THE GODDAMN MOVIES BACK! Who the fuck needs a movie for more than 7 days anyways?
You can't get a refund just because a movie sucked. There are two reasons for this: (1) We'd go out of business real quick because 50% of the movies at Blockbuster lick balls and (2) You picked the fucking thing... it's not my fault you're a moron!
Is it so hard to produce a membership card or some form of ID? It's not like we're asking for a urine sample or anything... so why the hell do you gotta get so goddamn pissy when I ask to see your ID? You drove here, shouldn't you have your license on you?
Shockingly, I'm not kidding when I tell you that you can't rent anything until the $196.48 balance on your account for seven overdue movies and three games is paid. If you didn't have to pay it, why would I mention it in the first place?
We don't have a Prison Section. Stop asking. It goes Family, TV, Foreign, Drama, Action and Comedy. Did you hear Prison anywhere in there?
Newsflash: We don't have a porn section either. Don't come to us for your pornographic needs. Get it the same place everyone else does... The Internet.
Just because I work at Blockbuster it doesn't mean that I know the name of that movie with that guy who was in that thing with that girl...
Seeing a movie advertised on TV usually means it is just hitting the theatres, unless the commercial ends with "Own it Today on DVD!" So please, do us all a favour and stop asking if we have the new Rambo, I Am Legend or anything else still raking it in at the box office. And don't argue with me when I tell you it's still in theatres...
If you know your movie is 4000 days late, why must you throw it in the drop box before you come try to rent something? You know I'm just going to have to go fish it out to clear your gigantic balance so you can rent more crap you're going to keep forever, so just bring them to the counter with you and save us both the headache.
I didn't give you the wrong movie as you were walking out. I gave you the movie you brought up to me at the counter, only you didn't pay attention when I read out the title to you because you were too busy yammering away on your cell phone/to one of your buddies/to your significant other. Coming in and blaming me for your attention deficit disorder isn't a good way to get me to help you out either.
D'you know what does work? Manners. Please, thank you, pardon, excuse me; those work. Everything else is just you starting down the path to me picking out a shitty movie for you.
No, that new Direct to DVD Wesley Snipes/Dolph Lundgran/Steven Seagall/Jean Claude Van Damme movie isn't any good. If it was, they would have released it to theatres. Please don't try to convince me otherwise. I already know better.
Yes, you have to pay for the entire amount of your purchase, even if it means breaking a $20 bill. I'm not joking. This actually happens. Regularly, actually. You don't get to go to a restaurant for dinner and tell the waiter you're not paying the change because you'd have to break a $20 do you? Cheap bastards... cough up the dough! And no, you can't just leave it there until next time either.
So those are due back to us on Saturday. Have yourself a Lackluster Evening!